Help Center

Frequently Asked Questions (FAQs)

1. Orders and Shipping

• How long does shipping take?
  Standard shipping takes [5-7 business days] within Spain. For international orders, shipping times vary based on the destination.

• Can I change or cancel my order?
  We can assist with changes or cancellations within [24 hours] of placing your order. Please reach out to us at nucleozen@gmail.com for assistance.

• How can I track my order?
  Once your order is shipped, you’ll receive a tracking link via email to monitor its status. You can also use our Order Tracking section below.

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2. Returns and Refunds

• What is your return policy?
  You can return unused items in original packaging within [30 days] for a refund. Visit our [Refund Policy] for full details.

• How do I start a return?
  Contact our support team at nucleozen@gmail.com with your order details, and we’ll assist with the process.

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3. Product Information

• Are your products covered by a warranty?
  Yes, we offer a [1-year warranty] on all products. Visit our [Warranty Policy](link to warranty policy) for more information.

• What if my item arrives damaged?
  If your item arrives damaged, please contact us within [48 hours] of delivery with photos of the item, and we’ll arrange a replacement or refund.

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Order Tracking

Track Your Order
To check the status of your order, enter your order number and email below:

[Order Number Field] [Email Field] [Track Order Number]

Once you submit your information, you’ll see real-time updates on your shipment’s progress.