Warranty Policy
At Nucleo Zen, we stand behind the quality of our products and are committed to ensuring your satisfaction. Here’s everything you need to know about our warranty coverage:
1. Warranty Coverage
We offer a [1-year limited warranty] on all products from the date of purchase. This warranty covers any defects in materials or workmanship under normal use.
What’s Covered:
- Manufacturing defects
- Faulty or malfunctioning parts
- Structural issues due to normal use
What’s Not Covered:
- Normal wear and tear
- Accidental damage (e.g., spills, scratches)
- Damage from improper use or care
2. Filing a Warranty Claim
If you experience an issue with your product that you believe is covered under warranty, please reach out to our support team at nucleozen@gmail.com with the following information:
- Proof of purchase (order number or receipt)
- Description of the issue and photos of the product
- Contact details
Once we receive your information, we’ll assess your claim and guide you through the next steps, which may include a replacement, repair, or refund as applicable.
3. Warranty Limitations
This warranty is valid only for the original purchaser and cannot be transferred. It does not cover products purchased from unauthorized resellers.
Extended Warranty Option
For added peace of mind, we offer a [1-year warranty extension] at checkout. This extension provides additional coverage beyond the initial warranty period.
If you have any questions about our warranty or need assistance, please contact us at nucleozen@gmail.com. Our team is here to help!